Shipping Policy

We partner with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS, who work with local couriers to deliver orders directly to your door. We proudly offer shipping to customers worldwide.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

PRE-ORDER ITEMS WILL TAKE 3-4 WEEKS TO PROCESS.

After processing is complete, delivery typically takes 7-15 business days. Some items may take longer, especially around major holidays or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we may be unable to make changes, including address changes. We will ship to the address provided at checkout.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a shipping confirmation email.

For orders containing multiple items, products may be shipped separately and received on different dates due to differences in our manufacturing partners' locations.

Tracking

All orders are processed with tracking numbers. You will receive an email containing your tracking number once your order is dispatched to the carrier's sorting facility.

For some shipping companies, it can take several days for tracking information to update in their system. If your order has been shipped for more than 5 business days and there is still no information available for your tracking number, please contact us at adventcavault@outlook.com.

Deliveries

Shipping times vary by country or region. Specific delivery dates are not guaranteed. The following delivery times are estimates for your reference:

Location	Estimated Shipping Time
United States	7-14 Business Days
Canada, Europe	10-14 Business Days
Australia, New Zealand	10-21 Business Days
Mexico, Central America, South America	15-30 Business Days

Please note: The shipping times listed above are estimates in business/working days and do not include our 3-4 week processing time for pre-order items.

While we will do everything we can to ensure your order is delivered on time, we cannot be held responsible for circumstances beyond our control, such as postal or customs clearance procedures, holidays, severe weather, labor disputes, carrier delays, or other unforeseen interruptions. These circumstances may cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and/or customs clearance fees once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient.

We have no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you may be responsible for any import taxes and return shipping costs incurred.

Customs policies vary by country. If you have questions, we recommend contacting your local customs office for additional information.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost, stolen, or damaged after being confirmed as delivered by the shipping carrier. If your tracking information states that your package was delivered to your address and you have not received it, please report the issue and/or file a claim with the respective shipping carrier.

We utilize timestamp information from tracking links and delivery confirmation from the carrier when reviewing damage, delivery, or return requests.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct before submitting an order.

We begin working on orders shortly after they are placed, so we may be unable to make changes once an order has entered processing. If the order has already been processed through our shipping department, we cannot guarantee that it can be retrieved for an address change.

Feedback & Questions

We would love to hear your feedback, questions, or concerns. Please feel free to email us at adventcavault@outlook.com. We take customer feedback seriously and are always striving to improve.